Payment Policy
This policy explains how orders are priced, when and how payment is collected, and how billing is handled. All products are supplied for laboratory research use only.
How payment works
No payment is taken on this website. Placing an order submits it for review; it does not charge you. Once we confirm availability and any applicable restrictions, Neu Peptides emails you an invoice setting out the total and the payment instructions for your order.
Accepted payment methods
Accepted payment methods are listed on the invoice we send you. Available methods may vary by destination and order contents. If you need to confirm a method before ordering, contact us first.
Pricing and currency
All prices are listed in US dollars (USD) and are shown on each product page. Site pricing matches our product catalog exactly. Applicable taxes, duties, and shipping charges, if any, are itemized on your invoice before you pay.
Order confirmation and billing
Checkout collects your contact and shipping details only — no card or bank details are entered on this site. Your order is created for review, and we email you an invoice with the total, the billing terms, and the shipping details. You will always be told the full amount before any payment is due.
Payment security
This website is served over HTTPS. Because payment is handled on the invoice rather than at checkout, Neu Peptides never collects or stores card or bank details on this site.
Unpaid or failed payments
An order is not prepared for shipment until the invoice is paid. If a payment fails or an invoice goes unpaid, the order stays on hold — contact support and we will reissue or correct the invoice.
Refunds
Refunds and replacements are handled under our Returns Policy. Eligibility depends on product type, shipment condition, and documentation review.
Contact
For any billing or payment question, reach the Neu Peptides team through our contact page.