Returns Policy
Returns and replacements depend on product type, handling requirements, shipment condition, and documentation review. Certain products may be ineligible for return once shipped.
Return eligibility
Eligibility for a return is determined by product type, order status, and applicable restrictions. Some products may not be eligible for return after they have shipped.
Damaged shipments
If a shipment arrives damaged, contact support promptly with relevant details. Review of damaged shipments may consider packaging condition, handling requirements, and documentation.
Documentation discrepancies
If documentation associated with an order does not match the expected record, report the discrepancy so it can be reviewed and corrected where appropriate.
Replacement review
Replacement requests are reviewed on a case-by-case basis. Outcomes may depend on product type, shipment condition, and supporting information provided during review.
Non-returnable products
Certain products may be classified as non-returnable due to handling requirements, classification, or applicable restrictions. Non-returnable status is indicated during the order process where applicable.
How to contact support
To start a return or replacement inquiry, reach our team through the contact page.