Shipping Policy
Shipping availability depends on product eligibility, customer verification, destination, documentation requirements, and applicable restrictions. Some products may require special handling, controlled temperature, or manual review before shipment.
Processing times
Orders are reviewed before they are prepared for shipment. Processing time may vary based on order contents, verification status, and documentation requirements. Estimated timelines are shared during order review.
Shipping methods
Available shipping methods depend on destination, product eligibility, and handling requirements. Where applicable, tracking information is provided once an order has shipped.
Temperature-sensitive shipments
Certain products may require controlled-temperature packaging or expedited transit. These shipments may be subject to additional handling steps and may be limited to specific destinations.
Restricted destinations
Shipping availability may differ by country, state, and region. Some destinations may be unavailable for certain products based on classification and applicable restrictions.
Documentation with shipment
Where applicable, documentation associated with an order may be made available through your account or referenced by batch or lot number. Documentation access may depend on verification and product restrictions.
Lost or damaged shipments
If a shipment appears lost or arrives damaged, contact support promptly so the issue can be reviewed. Resolution may depend on shipment condition, documentation, and product type.
Contact support
For questions about a shipment, reach the Neu Peptides team through our contact page.